💬 Frequently Asked Questions

🕰️ When will my order ship?

All products are handcrafted in small batches to ensure quality and freshness. Please allow 3–5 business days for us to create and package your order. You’ll receive tracking info as soon as it ships.

↩️ Do you accept returns or exchanges?

Due to the personal nature of our body care products, we do not accept returns or exchanges. This ensures every item you receive is fresh, untouched, and made just for you.

📦 What if my order arrives damaged or incorrect?

want you to love every part of your experience. If something arrives damaged or isn’t quite right, please email us at [insert your email here] within 48 hours of delivery. Include your order number and a photo of the issue, and we’ll make it right.

❌ Can I cancel my order?

Orders are typically processed quickly. If you need to cancel, email us within 2 hours of placing your order. Once production begins, we cannot guarantee cancellation.

💳 Do you offer refunds?

While we don’t offer refunds due to the nature of our products, customer satisfaction is our priority. If there’s an issue with your order, we’ll always do our best to resolve it with care and fairness.

✨ Need help? ✨
Reach out at sootheandsilk@gmail.com

We’ve got you.