Refund policy

Returns & Refunds

Due to the nature of our handcrafted body care products, we do not accept returns or exchanges. This policy ensures the safety, freshness, and quality of every item we send.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at sootheandsilk@gmail.com. Include your order number and a clear photo of the issue. We’ll make it right.